Booking Information

How to Book

You will need to call us to check availability for the ride and dates you have in mind and for any advice you require on the ride or on flight bookings. Then, once we have confirmed availability we will send you a booking form.

We require a 25% non-refundable deposit to secure the booking. If you are booking less than 8 weeks prior to departure we will require 100% non-refundable payment on confirmation of the booking. We will confirm availability of the booking when we receive your completed booking form. Once we have confirmed availability and sent you a confirmation, we will hold your place provisionally for a few days to allow you time to complete and return the form and pay the deposit, but you should do so as promptly as possible as we generally cannot hold provisional places for more than 10 days. Please note that when accepting your booking we rely on the information you give us in your booking form, including information about riding ability and weight. If there are inaccuracies we may need to change your itinerary or even ask you not to ride, so please complete the form accurately.

Once we receive your completed booking form and deposit we will send you a confirmation invoice to confirm your booking. We will also send you details of what to take with you and information on health and visas. The balance payable for your trip will be due 8 weeks before your departure date and about 2 weeks before you depart, we will send you airline tickets (if appropriate), a detailed itinerary setting out the arrangements made and also local contact names and numbers for emergencies. If you have any questions at any time, please call us.

Booking Conditions

Your booking is accepted by us on the basis of our terms and conditions which also cover your cancellation rights (terms and conditions are available within our brochure and on our website).

Visas and Health

We will send you general information on visas and health formalities for the country to which you are travelling on confirmation of your booking, although these matters are subject to change and you must check that you comply with all current requirements before you depart.

Vaccinations & Injections: Health advice relating to individual countries is available from the Foreign and Commonwealth office website. We also recommend you contact your doctor or health centre for advice before you travel. Some vaccinations require a course of injections, so allow enough time to complete the course when specifying departure dates. 

European Health Insurance Card (EHIC)

From 1st January 2006, you now need a European Health Insurance Card (EHIC) to receive healthcare during your visit to an EEA country or Switzerland. The EHIC replaces the old E111 - as from 1st January 2006, E111 forms are no longer valid. For further information about the EHIC, please visit the Foreign and Commonwealth office website. 

Visit www.masta.org and www.doh.gov.uk for useful online health advice for travellers.

Visa Information

For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel. Visas may be required for entry into non-EU countries. Information about visa requirements may be found by accessing individual country pages on the Foreign and Commonwealth Office website. Non-British citizens including other EU nationals should contact the embassy, high commission or consulate of the destination for up to date advice on immigration, visa and entry requirements.

Flights

Our prices do not include international flights. Where there is a choice of airline flying to your chosen destination, we can advise on the most appropriate to use, taking into account flight times and ride meeting arrangements.